
Frequently Asked Questions
Have a read through our Frequently Asked Questions for House Cleaning Services or contact our friendly Customer Service for help!
What is INCLUDED AND NOT INCLUDED in your house cleaning services?
Our house cleaning services generally encompass essential cleaning tasks that address the key areas of a home. Below are the typical tasks included in our house cleaning services:
✅Dusting
✅Vacuuming / Sweeping
✅Mopping
✅Kitchen Cleaning
✅Bathroom Cleaning
✅Trash Removal
✅Making Beds
✅Cobweb Removal
✅General Tidying
Are cleaning tools and materials provided?
No, but you can request to bring the tools and materials with additional cost of RM28. Here is the complete list: (Vacuum 1600W+, glass cleaner, toilet cleaner, multisurface cleaner, sponge, scrubber, set of cloth, wiper and trash bag).
Strictly no ladder, mop and pail provision.
Should I pick up the cleaners?
No, the cleaners will use their own transportation, and you won’t incur any transport fees.
Can I trust your cleaners?
Yes! Our cleaners are well-trained and highly experienced. In addition, all our cleaners are fully vetted.
Are your cleaners local or foreign?
All our cleaners are professional Malaysians who have undergone a thorough vetting process.
How can I know if OneClean is a legitimate business?
OneClean has been registered with Suruhanjaya Syarikat Malaysia (SSM) since 2019, with the registration number NS0300646-V. We are transparent; we have nothing to hide, and you can learn everything about us on our About Us page.
Where is OneClean coverage area?
IdealClean generally covers most cleaning service areas in Klang Valley and its surroundings. Listed below are our popular service areas. Can’t find your area listed below? Don’t worry! Contact us to confirm whether we can cover your area or not.
- Kajang
- Bangi
- Semenyih
- Cheras
- Ampang
- Seri Kembangan
- Bukit Jalil
- Putrajaya
- Cyberjaya
- Kuala Lumpur
- Wangsa Maju
- Sungai Besi
What are the pricing for your services?
Our rate is RM25/hour/cleaner. (Minimum = 4 hours)
Optional add-on for tools and materials supply at a cost of RM28. (Item list: Vacuum 1600W++, glass cleaner, toilet cleaner, floor cleaner, multi-surface cleaner, sponge, complete set of cloth, wiper and trash bag. Cleaner strictly will NOT bring ladder, mop and pail.)
Are there any hidden charges?
We assure you that there are no hidden charges. The prices display on our website are the actual charges. There are no additional transport fees or any other charges.
How can I proceed with making a booking?
You can make a booking online through our website or WhatsApp us at 019-9997095. Our friendly customer service team will be happy to assist you in scheduling your slot.
How can I make a payment?
You may initiate a Direct Bank Transfer to the following bank account with the provided details.
Bank Name: CIMB
Account Name: ONE CLEAN VENTURES
Account No: 8605967676
You can also pay via DuitNow or TnG QR Code.
Can I request a receipt?
A receipt will be provided upon request.
Is there a minimum booking requirement?
Our minimum booking requirement is 4 hours per session.
Is it possible to make last-minute reschedule or cancel an appointment?
We generally discourage last-minute rescheduling or cancellations, but we understand that emergencies can happen. You can reschedule or cancel at no charge if done at least 24 hours before the scheduled time. However, any changes, rescheduling, or cancellations made within 24 hours of the service will incur a RM30 penalty.
You may refer our Cancellation & Refund Policy for more info.
Is it possible to request the same cleaner for each visit?
Yes, you can definitely request the same cleaner.
How far in advance should I book my cleaning session?
We encourage you to schedule your booking as soon as possible to ensure availability.
What are OneClean's operating hours?
- Online Booking: 24 hours
- Customer Service: Daily from 8AM to 11PM
Our cleaning slots are available daily and are divided into two sessions: morning and evening.
- Morning Session: 9AM – 1PM
- Evening Session: 2PM – 6PM
Can I get more detailed information about your house cleaning services?
Yes, you can find more detailed information about our house cleaning services on our homepage.
Do you also offer office cleaning services?
Yes, our cleaning services extend to cover offices as well.